Contents page for "Notes on Communication" by Dr Gordon Coates,
a free ebook about interpersonal communication from Wanterfall eBooks

(If you prefer, you may download the whole book as a PDF ebook (180 pages, 678 KB) HERE)


CONTENTS

Quick Start (notes about the book)
Introduction to the author
Not Copyright (Creative Commons license)

INTRODUCTION TO COMMUNICATION

Three Simple Definitions
One Simple Process?
Information and Meaning

SENDING AND RECEIVING MESSAGES

INPUTS
OUTPUTS
Preferred Inputs and Outputs
Visual Communication Style
Auditory Communication Style
Tactile Communication Style
Verbal Communication Style
Communication Styles in Practice

COMMUNICATING USING WORDS

UNDERSTANDING:
How Words Work
Shades of Meaning
MISUNDERSTANDING:
General Precautions
Language Barrier

NON-VERBAL COMMUNICATION

Non-verbal Science
Non-verbal Terms
Non-verbal Examples

Contents (continued)

 

ACTIVE LISTENING

Listener Orientation
Reflective Technique

ASSERTIVENESS

NEGOTIATION

WORKING IN A TEAM

COMMUNICATING WITH THE DYING

MANIPULATIVE CLIENTS

CONFIDENTIALITY

 

 

APPENDIX 1:
The Communication Process

APPENDIX 2:
Some Thoughts About Language

APPENDIX 3:
Watzlawick's Five Axioms

APPENDIX 4:
Digital Communications

 

Communication Process

 

Creative Commons License This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License

 

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